Frequently Asked Questions
Sizing & Fit
How do I find my size?
We recommend referring to the size guide available on each product page before placing an order. Our size charts include bust, waist, hip, and girth measurements to help you find your best fit.
What if I'm between sizes?
Our leotards are designed for a close, supportive fit with four-way stretch. If you're between sizes, we recommend considering your girth measurement and preferred fit. For personalized sizing assistance, feel free to contact us.
Do your leotards have lining?
Our leotards feature thoughtfully designed lining and construction. Specific details may vary by style, so we recommend checking the Fit & Fabrication section on each product page.
Orders & Shipping
How long does it take to process an order?
Orders are typically processed within 1–3 business days, excluding weekends and U.S. public holidays. Once your order ships, you'll receive a shipping confirmation email with tracking information.
Do you offer complimentary shipping?
Yes! We offer complimentary U.S. shipping on orders of $120 or more and complimentary international shipping on orders of $210 or more, where eligible.
Do you ship internationally?
Yes, j.élia ships to select international destinations. Available shipping options and rates are displayed at checkout.
Will I have to pay customs duties or import taxes?
International shipments may be subject to import duties and taxes depending on the destination.
We are working toward providing prepaid duties and taxes at checkout for eligible destinations. Until this is available, any charges not collected at checkout may be payable upon delivery. Please review the information displayed during checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at contact@jeliawear.com. We'll do our best to accommodate your request, although changes may not be possible once your order has been processed or dispatched.
Returns & Exchanges
What is your return policy?
We accept eligible returns requested within 14 days of delivery. Items must be unworn, unwashed, and in their original condition, with tags and any supplied hygiene liners intact.
Please refer to our Returns & Refunds Policy for complete eligibility requirements.
How do I start a return?
Email contact@jeliawear.com with your order number and the item(s) you wish to return. We'll provide further instructions once your request has been reviewed.
Do you offer exchanges?
We don't currently offer direct exchanges. If you'd like another size, color, or style, please return your original item in accordance with our return policy and place a new order.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrives damaged or defective, subject to applicable consumer rights.
Product Care
How should I care for my j.élia pieces?
We recommend hand washing in cold water with similar colors and laying flat to dry. Avoid bleach, tumble drying, and harsh treatments to help preserve the fabric and delicate details.
Always refer to the care instructions included with your garment.
How should I care for pieces with mesh or lace?
Our delicate mesh and lace details require additional care. We recommend gentle hand washing and avoiding friction with rough surfaces or accessories that may snag the fabric.
Handle these pieces carefully when washing, wearing, and storing them.
Still Have Questions?
We're here to help.
For questions about sizing, products, or an existing order, email us at contact@jeliawear.com.