Returns & Refunds

We hope you love your j.élia pieces. If something isn't quite right, we're happy to assist with your return.

Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, items must be:

• Unworn, unwashed, and in their original condition.

• Free from stains, odors, makeup, deodorant, or other signs of wear.

• Returned with all original tags and packaging.

• Returned with any original protective hygiene liners or stickers intact and unremoved.

• Accompanied by proof of purchase.

Items that do not meet these requirements may not be eligible for a refund, except where applicable law requires otherwise.

How to Request a Return

To initiate a return, please email contact@jeliawear.com within 14 days of receiving your order. Include your order number and the item(s) you wish to return.

Once your request has been reviewed, we'll provide return instructions and the appropriate return address.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrives damaged or defective.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returns that are lost in transit.

Original shipping charges are nonrefundable, except where required by applicable law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please request a return for your original item and place a new order for your preferred piece.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective item, contact contact@jeliawear.com as soon as possible with your order number and photographs of the issue.

We'll review the situation and work with you toward an appropriate resolution, including a replacement or refund where applicable.

Non-Returnable Items

For hygiene and quality-control reasons, items that have been worn, washed, altered, damaged after delivery, or returned without their original protective hygiene liners (where supplied) are generally ineligible for return.

Final-sale items and gift cards are non-returnable, except where required by law. Items discounted through ordinary promotional codes are not automatically considered final sale unless clearly identified as such at purchase.

European Union — Right of Withdrawal

Customers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days of receiving their goods, without providing a reason.

To exercise this right, notify us at contact@jeliawear.com within the applicable withdrawal period. You then generally have an additional 14 days to return the goods.

Statutory withdrawal rights, refund obligations, and any applicable exceptions take precedence over our standard return policy. Your statutory rights relating to faulty or nonconforming goods remain unaffected.

Refunds

Once we receive your return, we'll inspect the items and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process refunds within 10 business days of approval, subject to any shorter deadline required by law.

Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact contact@jeliawear.com.

Questions?

For return inquiries or assistance with an order, please contact contact@jeliawear.com.