Shipping policy

Last updated: October 12, 2026

At j.élia, we take care in preparing every order. Please review our shipping information below to learn more about processing times, delivery, and international shipments.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and U.S. public holidays.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Please note that processing times are separate from shipping transit times.

Domestic Shipping — United States

We offer shipping throughout the United States, with available rates displayed at checkout.

Complimentary U.S. shipping is available on orders of $120 or more.

Delivery times vary depending on your location and the shipping service selected.

International Shipping

We're delighted to offer international shipping to select destinations.

Complimentary international shipping is available on orders of $210 or more.

Shipping rates and available delivery options are calculated or displayed at checkout. Delivery times vary by destination and may be affected by customs processing.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, and other fees imposed by the destination country.

Where applicable, duties and taxes collected in advance will be displayed during checkout. Any additional charges not collected at checkout may be the responsibility of the recipient.

Complimentary international shipping applies to eligible shipping charges only and does not automatically include customs duties or import taxes.

Tracking & Delivery

Once your order has been dispatched, tracking information will be provided by email when available.

While we do our best to ensure a smooth delivery experience, shipping estimates are not guaranteed. Delays may occasionally occur due to carrier operations, customs processing, or circumstances outside our control.

For questions about your shipment, please contact contact@jeliawear.com.